TERMS AND CONDITIONS
POSTAGE AND PACKAGING
Here at FRAMED. We’d love to offer our own delivery service but this isn't possible. We use couriers to return your frame. If the frame is damaged during this time, we will repair it for you. All costs will be covered by Framed. We cannot be held responsible for any frames that might go missing or if your items damaged in transit. In over 350 frames, this has never happened and we hope that’s how it will stay in the future. If this does occur, we will work for you in doing everything we can to help you recover your frame. If you are worries about your items with the Glass, we do offer Acrylic. Please inform Leah during the design process. By sending us your items, you’re in agreement that you are happy for us to use a courier under these circumstances.
We recommend that you send your items recorded delivery and well packed, as they are irreplaceable. We do not recommend using brown paper hardback envelopes; Jiffy bags and boxes are much safer. I’ll let you know as soon as they arrive safely with me. If you could include a note with your name and order number, much appreciated!
When ordering your frame from our Shop, please be aware of what product you’re ordering. The correct postage option needs to be selected at the Checkout. There are three different Postage options for the frames we offer. They are;
Long Medal Frames - £10
Self Assembly Frames - £12
Ready Made Designs - £15
Your frame will not be dispatched if the correct postage isn’t chosen. We will only dispatch your frame when the difference has been settled.
RETURNS AND REFUNDS
You have the right to change your mind. We are happy to offer a full refund if the frame is returned in its original condition.* We cannot offer refunds or replacements to any frames with text mistakes etc from the information provided to us. PLEASE ensure the information you provide is correct before checkout. If any mistakes are made by FRAMED. we will provide you with a replacement immediately.
CUT ART LOGOS
The Cut Art Logos we use in our frame are a representation of the event you have participated in. These frames are not to be sold on or used as merchandise of the event organisations used. They are used to represent your amazing achievement and to provide you with a piece of memorabilia that’s fitting to your accomplishments.
Here at FRAMED. we use quality wood frames which are finished to the highest standard. We take great pride in the frames we produce and we want to give your frame the care and time it deserves. We work to get your frame to you as soon as possible. Our maximum turnaround times are;
Long Medal Frame: UP TO 14 DAYS
Self Assembly Frame: UP TO 14 DAYS
Bespoke Framing: UP TO 21 DAYS
If you have any questions or concerns, please contact us via phone or email and we’ll be happy to discuss our processes with you.
*Refunds of returned frames NO NOT APPLY to customised frames.
Please Note - ***Images are subject to Copyright***