No Returns Policy: Our Frames are a custom made product, they are personalised and made to order. They are not eligible for returns, since they are tailored to the customer's specifications and cannot be resold to other customers.
Defective or Damaged Products: If your frame arrives damaged or defective, we will offer a replacement immediately. Customers should report any issues promptly and provide supporting evidence, such as photos, to process the claim.
Errors on the Company's Part: We try our upmost to get it right, but sometimes Human errors are inevitable. If we make a mistake in the customisation process (e.g., spelling errors, wrong colour, incorrect design), we will accept responsibility and issue a replacement immediately.
